Privacy Policy

1. Introduction

RO Repair Lucknow ("we", "us", "our"), an initiative of Sangam Point, respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.

2. Information We Collect

When you use our booking form, popup, or contact us, we may collect:

• Your name
• Mobile number
• Area/locality
• Service required and preferred time
• Any message or details you choose to share

We do not ask for or store payment card details, passwords, or government ID numbers through this website.

3. How We Use Your Information

Your information is used solely to:

• Contact you to confirm and schedule your booking
• Assign and dispatch a technician to your location
• Follow up regarding the service provided
• Respond to questions you submit via the form or chat

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Store Your Information

Booking details you submit are sent directly to our internal systems — a private spreadsheet, email inbox, and/or WhatsApp notification used by our team to manage bookings. These systems are accessible only to RO Repair Lucknow staff.

5. WhatsApp & Third-Party Communication

If you choose to contact us via WhatsApp or click a WhatsApp button on this site, that conversation is governed by WhatsApp's own privacy policy (operated by Meta). We only use WhatsApp to communicate about your booking.

6. Cookies & Analytics

This website may use basic, privacy-friendly analytics to understand overall traffic (e.g. which pages are visited) and, if you arrive via a Google Ad, a conversion-tracking cookie to measure ad performance. These do not identify you personally and are not used to build advertising profiles beyond standard ad-platform reporting.

7. Data Retention

We retain booking information for as long as reasonably necessary to provide our services and maintain business records, or until you request deletion.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.

9. Children's Privacy

This website is intended for adults booking home/office services and is not directed at children under 18.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date.

11. Contact Us

For any privacy questions or requests, reach us at 94548 47412 or 94158 24894, or via the WhatsApp/call buttons on this site.